Cancellation policy

Purchase Options Cancellation Policy

Some products at LOWGLOW may be offered as a subscription or other recurring purchase option. This policy explains how those purchases work and how you can change, pause, or cancel them. By placing a subscription order, you agree to the terms below.

How Subscriptions Work

When you purchase a subscription, you'll receive repeat deliveries based on the frequency and duration you select at checkout (for example, every [30 days / month / 2 months]). Your payment details are stored securely with our payment processor, and you'll be automatically charged for each delivery until you cancel.

Available subscription options: [list your frequencies, e.g., monthly, every 60 days, every 90 days].

Billing & Renewals

  • Your first charge is processed when you place your order.
  • Each recurring order is charged automatically on its scheduled renewal date, at the price and frequency you selected.
  • Subscriptions automatically renew until you cancel them. [If you instead offer fixed-length, non-renewing subscriptions, replace this line accordingly.]
  • If pricing or product details change, we'll notify you [in advance / by email] before your next renewal where required.

Managing Your Subscription

You can manage your subscription at any time:

  • Through the account / subscription portal at [link to your customer account or subscription management page], or
  • Using the links included in your order confirmation emails, which take you directly to your order.

From there you can typically update your shipping address, payment method, delivery frequency, or skip an upcoming order.

Skipping or Pausing

You may skip an upcoming delivery or pause your subscription at any time from your account portal, as long as the change is made before your next renewal/cutoff date. Changes made after an order has already processed will apply to the following cycle. [Confirm whether you offer pause/skip — remove this section if not.]

How to Cancel

You can cancel your subscription at any time, with no cancellation fee. 

To cancel:

  1. Log in through your account / subscription portal or the link in your order confirmation email.
  2. Select the subscription you'd like to cancel and choose Cancel, or
  3. Email us at service.lowglow.shop with your order number and we'll cancel it for you.

To avoid being charged for your next delivery, please cancel before your renewal date. Once a recurring order has been processed, that charge cannot be reversed by cancelling, though the cancellation will stop all future orders.

Refunds on Subscription Orders

Cancelling stops future charges but does not automatically refund an order that has already shipped. Subscription orders are covered by our standard policy. If you were charged in error or believe there's a problem with an order, contact us within 7 days and we'll make it right.

Contact Us

Questions about a subscription, renewal, or cancellation? Email us at service.lowglow@gmail.com and our team will be glad to help.