LOWGLOW Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

By purchasing from LOWGLOW, you agree to the terms of this Refund & Return Policy.

Section 1 — 30-Day Return Policy

Subsection 1 — Return Period

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return requests submitted after the 30-day return period may be denied.

Subsection 2 — Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You’ll also need the receipt or proof of purchase.

Products that have been installed, partially installed, used, modified, cut, trimmed, altered, damaged, or otherwise changed from their original condition are not eligible for a standard return unless otherwise required by applicable law.

All components, accessories, wiring, controllers, hardware, instructions, packaging, and other items originally included with the product must be returned.

Section 2 — Starting a Return

Subsection 1 — Return Request

To start a return, you can contact us at service.lowglow@gmail.com.

Please note that returns will need to be sent to the following address:

LOWGLOW
1505 E Weber Dr, Suite 120/121
Tempe, AZ 85288

Subsection 2 — Return Authorization

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Receiving a return authorization does not guarantee that a refund will be issued. Returned products are subject to inspection after they are received by LOWGLOW to verify that they meet the requirements of this policy.

Subsection 3 — Return Questions

You can always contact us for any return question at service.lowglow@gmail.com.

Section 3 — Return Shipping

Subsection 1 — Return Shipping Costs

Unless the return is the result of an error by LOWGLOW or otherwise approved by LOWGLOW, return shipping costs may be the responsibility of the customer.

If LOWGLOW provides a prepaid return shipping label for a return that is not the result of an error by LOWGLOW, the cost of the return shipping label may be deducted from the customer’s refund where permitted by applicable law.

Subsection 2 — Original Shipping Charges

Original shipping charges are generally non-refundable once an order has been shipped, except where required by applicable law or where the return resulted from an error by LOWGLOW.

Expedited shipping charges and other additional shipping services are also generally non-refundable once those services have been performed.

Subsection 3 — Return Packaging

Customers are responsible for packaging returned products appropriately to prevent damage during return transit.

LOWGLOW is not responsible for damage caused by inadequate packaging during a customer’s return shipment. Damage occurring during return transit may affect the amount of the refund or the eligibility of the product for a refund.

Section 4 — Inspection of Returned Products

Subsection 1 — Return Inspection

All returned products are subject to inspection by LOWGLOW before a refund is approved.

LOWGLOW may verify the condition of the product, packaging, included components, wiring, controllers, accessories, hardware, and any other items originally included with the order.

Subsection 2 — Products Returned in an Ineligible Condition

LOWGLOW reserves the right to deny a refund, or issue a partial refund where appropriate and permitted by applicable law, if a returned product:

• Has been installed or partially installed.
• Has been used.
• Has been cut, trimmed, spliced, modified, altered, or disassembled.
• Shows signs of physical damage, misuse, or improper handling.
• Is missing components, accessories, hardware, wiring, controllers, or other originally included items.
• Is returned without its original packaging where the absence of that packaging affects the condition or resaleability of the product.
• Is materially different from the condition in which it was originally shipped.
• Is not the same product or component originally purchased from LOWGLOW.

Section 5 — Damages and Issues

Subsection 1 — Inspection Upon Delivery

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Subsection 2 — Damaged Shipments

If an order was damaged during shipping, LOWGLOW may require photographs or videos of the product, shipping box, packaging materials, shipping label, and damage before determining the appropriate resolution.

Shipping-related damage may also be subject to the terms of the LOWGLOW Shipping Policy and any Shipping Protection purchased with the order.

Customers should retain the original product and packaging until LOWGLOW confirms that they are no longer required for the claim.

Subsection 3 — Defective Products

Products believed to be defective may be subject to troubleshooting and evaluation before a return, replacement, or refund is approved.

Defective products outside the standard 30-day return period may be covered by the applicable LOWGLOW One-Year Warranty rather than this Return Policy.

Section 6 — Exceptions / Non-Returnable Items

Subsection 1 — Non-Returnable Products

Certain products or orders may not be eligible for return, including:

• Custom products.
• Special-order products.
• Personalized products.
• Products that have been installed or partially installed.
• Products that have been cut, trimmed, spliced, modified, altered, or permanently changed.
• Products damaged as a result of improper installation, misuse, neglect, or modification.
• Products missing components or accessories originally included with the product.
• Gift cards.
• Items specifically identified as final sale or non-returnable at the time of purchase.

Please get in touch if you have questions or concerns about your specific item.

Subsection 2 — Sale Items

Unfortunately, we cannot accept returns on sale items or gift cards unless otherwise required by applicable law.

Promotional discounts do not necessarily make an item a sale or final-sale item unless the item was specifically identified as such at the time of purchase.

Section 7 — Installed or Modified Products

Subsection 1 — Installation

LOWGLOW automotive lighting products require installation. Once a product has been installed or partially installed, it is no longer considered to be in its original unused condition and generally cannot be returned under the standard 30-day return policy.

Subsection 2 — Modification

Products that have been cut, trimmed, spliced, drilled, glued, permanently mounted, wired, modified, or otherwise altered from their original condition are generally not eligible for return.

This includes modifications made as part of installing an Underglow Kit, Ambient Lighting Kit, Cosmic Starlight Headliner Kit, or another LOWGLOW product.

Subsection 3 — Warranty Coverage

A product being ineligible for a standard return because it has been installed does not automatically eliminate any applicable warranty rights.

If an installed product experiences a qualifying defect, the claim will be evaluated under the applicable LOWGLOW warranty rather than as a standard return.

Section 8 — Exchanges

Subsection 1 — Exchange Process

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Subsection 2 — Eligibility

Products returned as part of an exchange must still satisfy the eligibility requirements contained in this Refund & Return Policy.

Section 9 — Incorrect Items

Subsection 1 — LOWGLOW Shipping Error

If LOWGLOW sends you an incorrect product or component, contact us as soon as possible so that we can evaluate the issue and make it right.

LOWGLOW may require photographs of the product, packaging, shipping label, SKU, or other identifying information before issuing a replacement or return authorization.

Subsection 2 — Customer Ordering Error

Customers are responsible for reviewing their order before completing checkout.

Ordering the incorrect product, quantity, size, configuration, or other option does not constitute an error by LOWGLOW and remains subject to the standard eligibility requirements of this Refund & Return Policy.

Section 10 — Unauthorized or Refused Returns

Subsection 1 — Unauthorized Returns

Items sent back to LOWGLOW without first requesting and receiving authorization for the return may not be accepted or refunded.

Subsection 2 — Refused Deliveries

Refusing delivery of an order does not automatically constitute an approved return or cancellation.

Orders that are refused, rejected, unclaimed, or otherwise returned to LOWGLOW by the shipping carrier remain subject to this Refund & Return Policy and the LOWGLOW Shipping Policy.

Shipping charges, return-to-sender charges, or other carrier costs associated with the shipment may be deducted from any eligible refund where permitted by applicable law.

Section 11 — European Union 14-Day Cooling-Off Period

Subsection 1 — EU Customers

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification, subject to applicable EU consumer law and any lawful exceptions to the right of withdrawal.

As above, your item must generally be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, except to the extent applicable law provides otherwise.

You’ll also need the receipt or proof of purchase.

Section 12 — Refunds

Subsection 1 — Refund Approval

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

Subsection 2 — Refund Method

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Refunds will generally be issued only to the original payment method used for the purchase unless otherwise required by applicable law.

Subsection 3 — Bank Processing Times

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at service.lowglow@gmail.com.

Subsection 4 — Partial Refunds

Where permitted by applicable law, LOWGLOW may issue a partial refund rather than a full refund when a returned product is missing components, packaging, accessories, or has suffered damage or a reduction in value attributable to handling, use, modification, or circumstances beyond what is necessary to inspect the product.

LOWGLOW will evaluate returned products individually when determining whether a partial refund is appropriate.

Section 13 — Chargebacks & Payment Disputes

Subsection 1 — Contact LOWGLOW First

If you have an issue with an order, return, refund, shipment, or product, we encourage you to contact LOWGLOW directly at service.lowglow@gmail.com so that we have an opportunity to investigate and resolve the issue.

Subsection 2 — Fraudulent or Abusive Disputes

LOWGLOW reserves the right to provide order records, tracking information, delivery confirmation, customer communications, photographs, return records, policy acceptance information, and other relevant evidence to payment processors, banks, card issuers, or other parties when responding to a payment dispute or chargeback.

Nothing in this section restricts a customer’s lawful right to dispute a transaction through their payment provider.

Section 14 — Policy Abuse & Fraud

Subsection 1 — Fraudulent Returns

LOWGLOW reserves the right to reject returns or refund requests that we reasonably determine involve fraud, intentional misrepresentation, product substitution, altered evidence, false claims, or abuse of the return process.

Subsection 2 — Repeated Abuse

LOWGLOW reserves the right, where permitted by applicable law, to limit or refuse future transactions or return privileges in cases involving repeated fraudulent or abusive conduct.

Section 15 — Contact Us

Subsection 1 — Return & Refund Assistance

For questions regarding returns or refunds, contact LOWGLOW at:

service.lowglow@gmail.com

Section 16 — Effective & Updated Date

Subsection 1

This LOWGLOW Refund & Return Policy is in effect and was last updated as of October 5, 2026.