LOWGLOW One-Year Warranty

Section 1 — General Warranty

Subsection 1

At LOWGLOW, we stand behind the quality of our products. All LOWGLOW Underglow Kits, Ambient Lighting Kits, and Cosmic Starlight Headliner Kits are covered by a 1 year warranty from the original date of purchase.

Subsection 2

This warranty covers components that are proven to be defective or faulty as a result of a manufacturing defect or premature component failure under normal, intended use.

Subsection 3

The warranty does not cover damage or failure resulting from improper installation, misuse, modification, accidents, physical damage, incorrect wiring, improper power connections, or other circumstances outside of LOWGLOW’s control.

Subsection 4

Warranty coverage applies only to the defective component. When possible, individual components will be replaced rather than replacing the complete kit.

Section 2 — LOWGLOW Underglow Kit

Subsection 1

Our Underglow Kits are designed for exterior automotive use and include components intended to withstand normal driving conditions when properly installed.

Subsection 2 — Examples of what IS covered:

• An LED strip develops a section of LEDs that no longer illuminate despite having no visible physical damage.
• An LED strip begins displaying incorrect colors due to an internal component failure.
• The included controller stops functioning under normal use.
• An included wiring component, connector, or switch fails due to a manufacturing defect.
• An LED strip experiences an internal electrical failure despite being properly mounted, connected, and used.
• A component is found to be defective upon initial installation.

Subsection 3 — Examples of what IS NOT covered:

• LED strips that have been cut, punctured, crushed, scraped, torn, excessively bent, or otherwise physically damaged.
• Damage caused by the vehicle bottoming out, road debris, curbs, speed bumps, jacks, lifts, accidents, or other impacts.
• Damage caused by improper placement or mounting of the LED strips.
• Damage caused by exhaust heat, engine heat, or installation near another excessive heat source.
• Wiring that has been cut, pinched, pulled, improperly spliced, or incorrectly connected.
• Damage caused by connecting the kit to an incorrect voltage or power source.
• Damage caused by bypassing, removing, or incorrectly installing required electrical protection.
• Water intrusion resulting from a damaged, cut, modified, or improperly installed component.
• Damage caused by pressure washing components at excessively close range or otherwise exposing the system to conditions beyond its intended use.
• Damage caused by modifications to the kit or the use of incompatible third party components.

Subsection 4

Normal wear and tear from regular vehicle use is not considered a manufacturing defect.

Section 3 — LOWGLOW Ambient Lighting Kit

Subsection 1

Our Ambient Lighting Kits are universal products and require proper installation, routing, trimming, wiring, and placement for reliable operation.

Subsection 2 — Examples of what IS covered:

• An LED strip or lighting section stops illuminating under normal use without signs of installation or physical damage.
• A section displays incorrect colors due to an internal failure.
• The included controller fails during normal operation.
• An included electrical component fails due to a manufacturing defect.
• A component is defective before or during its initial installation.
• An LED strip experiences an internal failure despite being correctly installed and powered.

Subsection 3 — Examples of what IS NOT covered:

• Damage caused while removing or reinstalling interior panels.
• LED strips that are cut incorrectly or damaged while being trimmed to size.
• Damage caused by excessive bending, folding, stretching, pinching, or forcing the lighting into an unsuitable location.
• Wiring damaged by screws, clips, trim panels, seat rails, hinges, or other moving components.
• Damage caused by tapping into an incorrect circuit, incorrect voltage, poor ground, reverse polarity, or another improper electrical connection.
• Damage caused by improper fuse installation or electrical modifications.
• Damage resulting from incorrect installation inside doors, dashboards, center consoles, or other interior panels.
• Adhesive, mounting, or fitment issues caused by dirty, improperly prepared, or unsuitable installation surfaces.
• Damage caused by disassembly, modification, or use with incompatible third-party controllers or electrical components.

Subsection 4

Because the Ambient Lighting Kit is universal, vehicle specific fitment and installation challenges are not considered product defects.

Section 4 — LOWGLOW Cosmic Starlight Headliner Kit

Subsection 1

Our Cosmic Starlight Headliner Kits contain lighting, fiber optic, controller, and electrical components that must be handled and installed carefully.

Subsection 2 — Examples of what IS covered:

• The light source or controller stops operating under normal use.
• The lighting system experiences an internal electrical failure that is not related to installation.
• The controller fails to properly control the lighting due to a hardware defect.
• An included electrical component fails prematurely under normal operating conditions.
• A component arrives defective or fails during initial testing before installation.
• The lighting unit fails despite receiving the correct power and being properly installed.

Subsection 3 — Examples of what IS NOT covered:

• Fiber optic strands that are cut too short, broken, kinked, crushed, melted, pulled out, or otherwise damaged during installation.
• Damage caused while removing, modifying, reinstalling, or handling the vehicle’s headliner.
• Damage caused by glue, excessive heat, incorrect adhesives, or improper installation techniques.
• Damage caused by incorrectly routing or securing fiber optic strands.
• Damage caused by cutting, drilling, piercing, or modifying components of the kit.
• Damage caused by improper wiring, incorrect voltage, poor grounding, reverse polarity, or incorrect power connections.
• Damage caused by pinched wiring or components during headliner reinstallation.
• Damage caused by modifications or incompatible third party components.
• Cosmetic installation results, including fiber placement, pattern, spacing, or headliner appearance.

Subsection 4

Installation labor, removal of the headliner, reinstallation of the headliner, and other labor expenses are not covered under the warranty.

Section 5 — Warranty Claims

Subsection 1

If you believe a LOWGLOW product or component is defective, please contact LOWGLOW within the one year warranty period.

Subsection 2

To process a warranty claim, we may require:

• Your original order number or other proof of purchase.
• Photos and/or videos clearly showing the issue.
• Photos of the installation, wiring, connections, or affected component.
• Troubleshooting steps requested by LOWGLOW.
• Additional information reasonably necessary to determine the cause of the failure.

Subsection 3

Submitting a warranty claim does not automatically guarantee replacement. LOWGLOW reserves the right to inspect, troubleshoot, and determine whether the reported failure qualifies as a manufacturing defect under this warranty.

Subsection 4

If a component is determined to be defective and covered by this warranty, LOWGLOW may, at its discretion, repair the component, replace the defective component, or provide another appropriate warranty remedy.

Subsection 5

LOWGLOW may require the defective component to be returned before a replacement is issued.

Section 6 — Installation & Labor

Subsection 1

LOWGLOW products may be installed by the customer or by a third party installer. However, professional installation does not automatically make installation related damage eligible for warranty coverage.

Subsection 2

LOWGLOW is not responsible for installation charges, diagnostic charges, removal or reinstallation costs, vehicle repairs, lost time, or other labor expenses associated with installing, troubleshooting, removing, or replacing a LOWGLOW product.

Subsection 3

If a product was installed by a third party installer and the failure was caused by the installation, the issue must be addressed with the installer.

Section 7 — Additional Warranty Exclusions

Subsection 1

This warranty does not cover damage or failure caused by:

• Improper installation or failure to follow LOWGLOW installation instructions.
• Misuse, abuse, neglect, or use of the product outside of its intended purpose.
• Accidents, collisions, road hazards, or physical impact.
• Unauthorized modification, alteration, or repair.
• Incorrect voltage, wiring, grounding, polarity, or electrical connections.
• Vehicle electrical problems, voltage spikes, shorts, blown circuits, or other vehicle related electrical failures.
• Fire, flooding, extreme environmental exposure, or other external causes.
• Normal cosmetic wear and tear.
• Damage occurring after the product has been modified from its original configuration where that modification contributed to the failure.

Section 8 — Warranty Eligibility

Subsection 1

The one year warranty begins on the original purchase date and applies only to qualifying defects in LOWGLOW products. It is not an insurance policy against accidental damage, installation errors, or normal wear and tear.

Subsection 2

LOWGLOW reserves the right to determine warranty eligibility based on the information, photos, videos, returned components, and other evidence provided with a warranty claim.

Section 9 — Effective & Updated Date

Subsection 1

This LOWGLOW One-Year Warranty is in effect and was last updated as of October 5, 2026.