We understand that accidents happen, this is why we have designed our kit to be fully plug-and-play so strips can be easily swapped out if damaged! Once you receive your replacement strip, all you have to do is unplug the old one, stick on the new one, and plug it in!
We offer a 1 year warranty on all of our products if they are proven to be defective. Our products are NOT covered under warranty if they are damaged or not installed properly.
Authentic 3M Double Sided Tape may need to be pre-heated before installation during winter months as transportation through colder climates may affect strip installation. Once installed post heating with a heat gun or hair dryer is strongly recommended.
When purchasing a Replacement LED Strip you will only receive one strip. If you are needing more than one replacement of the same size, please set the quantity to your desired amount. Replacement LED Strips have an average lead time of 1-2 business days!
If you believe that you may have received a faulty product please contact us by email at service.lowglow@gmail.com