We understand that accidents happen, this is why we have designed our kit to be fully plug-and-play so extensions/connectors can be easily swapped out if damaged! Once you receive your replacement extension/connector, all you have to do is unplug the old one, secure the new one, and plug it in!
*Any exposed or damaged extensions/connectors will need to be replaced or removed immediately.*
We offer a 1 year warranty on all of our products if they are proven to be defective. Our products are NOT covered under warranty if they are damaged or not installed properly.
If you believe that you received a faulty product please contact us by email at service.lowglow@gmail.com